Tel: 01285 706262 or 07906 377040
(9.00am to 9.00pm - 7 days a week)

Lakeside spa holiday homes in the heart of the Cotswolds

Guests – Frequently Asked Questions


Cotswolds Spa Holidays Limited has been operating as a disclosed agent managing holiday lets for discerning owners at Lower Mill Estate since late 2011.

The business is run by Kasha Grimes who has owned a property on Clearwater since 2004 & therefore has a very comprehensive understanding of the market for letting second homes within the Costwold Water Park.

How are your fees structured?

We attempt to offer a very transparent pure commission based business model i.e. the more revenue we generate for the owner the more commission we generate for ourselves & unlike some other operators we don’t levy any “hidden” but otherwise mandatory charges that inflate the cost of the guest’s stay yet not necessarily the value or revenue for the owner, examples of this include supplemental charges for spa access, parking, occupancy levels, heating in the winter months etc.

These extra charges can easily add up to an extra £200 plus per booking to the headline figure you were anticipating.

Our prices are transparent, inclusive & the aside from a booking fee the only supplements we levy are “optional” ones whereby the guest selects whether or not to include these in their booking, examples include a hot tub, pet supplement or similar (that attract extra costs to us when provided).

Why book direct?

We’ve been trading successfully since 2011 & currently have a “live” & “secure” online booking system, which is PCI compliant, integrated with the availability calendars of all our properties on our website so you can automatically generate a confirmed booking (subject to payment & compliance with our terms & conditions).

As of necessity we also advertise on the major holiday portals & you can therefore book via our listings on these sites, however, since they take a cut from us & you the prices quoted on these sites will be significantly less competitive than booking direct via our website.

You may also find this extra layer of corporate bureaucracy exasperating particularly when trying to contact someone to resolve an issues or answer any questions you may have with regard to your booking.